Returns

We know you will enjoy receiving your order every bit as much as we have enjoyed sending your carefully chosen items. However, if in the rare chance you receive your order and it is not as expected, we offer you the peace of mind of refunding or exchanging a product* provided it is in a fully resaleable condition, in the original packaging and returned to us within the period outlined in our Returns Policy below. 'Saleable' means that there are no scratches, marks, or blemishes on the item; there are no signs of wear on the product, the tags, or the case; and the product must not have been sized or altered in any way. As we're sure you will understand, we cannot accept a return of any item with any indication that it has been used.

We also offer a minimum 30 day guarantee on all the products we sell.

If you are returning an item, please use the following address and include a note with your order number, contact telephone number, the reason for return and whether you would like a refund or a replacement

Crave Accessories Limited
Unit 2, Rosebery House
70 Rosebery Avenue
London
EC1R 4RR
Tel: 0207 101 9591

Please ensure that you get a proof of posting as we cannot accept responsibility for parcels lost in transit.

Our full policy details are as follows:

Jewellery*

• Returned within 1 week = Refund OR Replacement
• Returned within 1 month = Exchange OR Credit Note
• Returned Faulty within 1 month = Exchange and Refund on Return Post OR Refund inc. Return Postage

* For reasons of hygiene we cannot accept returns/exchanges of pierced jewellery for reasons unless proven faulty when purchased.

For all returns, except where the item is faulty, you will be required to arrange and pay for the return of the item/s to us.